Sophie B.

I ventured out to get a chilly yogurt

I ventured out to get a chilly yogurt enriched with strawberries in my crosshairs at precisely 6:55 in the evening. However, the individual who was responsible for the shop relayed to me that they had established a so-called "rule" which, bizarrely, allowed her to sell me the yogurt, but void of any toppings to accompany it. Even though she had a variety of toppings neatly arranged on the counter, it was clear that she did not have the slightest inclination to provide a satisfactory level of service. As a result of this, I ended up departing the premises without making any purchases. I feel compelled to express my dissatisfaction and suggest that you ensure your employees genuinely possess the desire to sell your products and not just aim to wrap up work and get out of there at the earliest opportunity. Furthermore, it would be beneficial if you could inculcate in your staff the importance of customer satisfaction and the role it plays in the success of a business. This incident left me with a bitter taste and I sincerely hope that it doesn't happen to other customers. In addition, I would advise that you provide regular training for your staff to help them understand the importance of going the extra mile in providing excellent service. A little can go a long way in making a customer’s experience enjoyable and memorable. It's also worth noting that word of mouth is a powerful marketing tool, and customers who have had a good experience are more likely to recommend your business to others. Lastly, ensure that your staff is well-versed with all the rules and regulations, and more importantly, these rules should be made keeping the interests of the customers in mind.

Date of experience: March 13, 2024