lgabuzzi

I recently booked a stay at this hotel

I recently booked a stay at this hotel, drawn to its charm and unique stone walls. However, upon arrival, I discovered a serious issue: extensive mold growth on the walls. When I brought this to the attention of the staff they acknowledged that “the walls are alive” and “there’s nothing we can do about it” due to the natural stone. I explained that I am sensitive to black mold and requested a refund and that we would stay someplace else. They offered to move me to a room without exposed stone walls. However, given the small size of the hotel (only four rooms total), and I could smell the mold immediately upon entering the building, I felt unsafe staying there and chose to leave. Unfortunately, the hotel refused to issue any kind of refund, leaving me not only without accommodations but also out of pocket for a room I couldn’t safely use. I reached out twice since the date we were supposed to stay there (early/mid December 2024) and they have not responded to me. Mold is a serious health issue, especially for vulnerable guests, and I would urge the hotel to address this problem immediately. Until then, I cannot recommend this hotel to anyone who values their health and safety.

Date of experience: February 01, 2025