George Hamilton

Catastrophe and immensely exasperating

Catastrophe and immensely exasperating!! In the area of Cloche d'or, the laundering facility is incredibly challenging to locate, with no signage or hint pointing to its whereabouts, and the information desk attendant at the shopping center is utterly clueless about its location... after spending more than a quarter of an hour in a futile search, I eventually stumbled upon it and as a result, I reached my pre-arranged meeting 5 minutes past the scheduled time... and guess what happened next? The personnel had already left... they could not spare a mere 5 minutes for me!! They display remarkable efficiency in dispatching reminders about your scheduled appointments but apparently lack the patience to hold on for an additional 5 minutes. This entire episode was nothing more than a useless expenditure of my precious time. Thank you, gentlemen ... you will never have the pleasure of my company again... Their incompetence in providing clear directions and their lack of empathy for my situation was truly astounding. They seem to have no regard for the fact that I was a customer who had taken the time to visit their establishment. Their inability to extend a small courtesy of waiting for a few extra minutes is a testament to their lack of customer service skills. This experience has been nothing short of a nightmare and a complete letdown. I am genuinely disappointed by the lack of professionalism displayed by these individuals. It's safe to say that you have lost a customer due to your unacceptable behavior. I will not be returning to your establishment, rest assured.

Date of experience: July 03, 2024