Sophia Turner

This marks the third or possibly even

This marks the third or possibly even the fourth occasion where I've been necessitated to linger for more than a mere hour for my delivery to arrive. This current instance, I was left with no choice but to initiate cancellation due to your excessive delay. (Upon reaching out to you via phone, you were unable to provide me with an estimated timeframe for the arrival of my delivery.) Howbeit, even subsequent to the cancellation, you neglected to inform your delivery person, as she made the unnecessary trip regardless. Your organization leaves much to be desired and your assistance is far from satisfactory. It's truly disheartening, particularly since the quality of your food is rather commendable. Furthermore, I was left underwhelmed by the poor communication and coordination. The situation could have been managed far better, had there been clear lines of communication between your customer service and delivery team. I was not only inconvenienced by the lengthy wait times but also by the confusion that ensued post-cancellation. The fact that your delivery driver showed up, oblivious to the cancellation, speaks volumes about your operational inefficiency. In addition to the waiting time and communication issues, your inability to provide a clear and concise estimation for delivery adds to the overall dissatisfaction. Customers appreciate transparency and efficiency in service, and unfortunately, this has been lacking in my experiences with your establishment. Lastly, I find it quite regrettable that such issues are overshadowing the quality of your food. The culinary aspect is one area where you truly excel. Your dishes are always well-prepared, delicious, and a delight to the palate. However, the service aspect, sadly, does not meet the same standard. I hope for improvements in these areas, to truly match the excellence of your food.

Date of experience: April 28, 2024