Sarah Johnson

There invariably appears to be an issue

There invariably appears to be an issue. I've solicited multiple times and yet have not experienced a single hassle-free delivery. The estimated delivery time is seldom adhered to, meals are delivered cold, omitted condiments, beverages that have spilled, or items that have gone missing and today, I received an order meant for someone else. I was genuinely anticipating my midday meal. However, I am assured of getting a refund. It's still disappointing though, especially considering this isn't the first occurrence of such nature. Upon perusing through other customer feedback, it seems evident that there is a glaring lack of professional conduct. Subpar customer service. I'll opt for an alternative service. In every scenario, there seems to be a hindrance. I've placed orders on numerous occasions and not once have I received a delivery that was devoid of issues. The promised delivery time is hardly ever met, the food arrives chilled, sauces are often forgotten, drinks tend to spill, or there are missing items, and today, to add to it, I ended up with someone else's order. I was truly excited for my lunch. I am, however, assured of a reimbursement. Though it's a letdown, especially since it's not an isolated incident. Looking at other reviews, it's clear that there's a severe lack of professionalism. Inferior quality service. I'm going to transition to a different provider.

Date of experience: May 13, 2024