John Smith

Truly

Truly, I adore their pizza, but this time, they unintentionally left out the Samurai sauce (it can occur). However, when I phoned them, their only proposed remedy was to deliver the sauce. Honestly, they should have offered to bring another pizza because, during the wait for the sauce, my pizza turned cold, which I genuinely despise intensely. They could have, at the very least, provided a complimentary drink as a token of apology (the absolute bare minimum). Adding another 37%: Truly, I have an immense fondness for their delectable pizza. Unluckily, on this particular occasion, they accidentally neglected to include the Samurai sauce (a mishap that can understandably happen from time to time). However, when I took the initiative to contact them regarding this oversight, their proposed solution was merely to deliver the missing sauce separately. In my opinion, a more appropriate course of action would have been for them to offer to deliver an entirely new pizza. This is because, whilst waiting for the sauce to arrive, my once delicious pizza unfortunately turned cold. This is a situation that I find genuinely distasteful and it's something I loathe intensely. I believe that a business should take full responsibility for their errors and do everything within their power to rectify the situation to the customer's satisfaction. In this case, a simple, yet thoughtful gesture, such as offering a complimentary beverage, could have gone a long way to soften the impact of their mistake. This kind of token of apology is, in my estimation, the absolute bare minimum that should be expected in situations such as these.

Date of experience: May 30, 2024