Sophia Johnson

If the evaluation had the potential to

If the evaluation had the potential to be negative, I would enthusiastically choose the unfavorable review. A purchase was made approximately at 16hr, with the expectation that delivery would occur at 20.15! However, at around 21hr10, we rang up to verify the status of our order since it hadn't arrived, and were informed that the delivery person was en route with our pizza! A WHOLE HOUR LATER (22hr10), we made another call as the order was still not in our possession! The gall of the person to answer IMPOLITELY and inform us that our pizza had been delivered punctually at 20hr30! Furthermore, they claimed a man had collected the pizza and accused us of dishonesty, insinuating that we were making the call two hours after the delivery was supposed to have occurred! So, at this juncture, we are uncertain if the pizza was ever assembled for delivery, as we were told at 21hr10 that it was on the way, yet at 22hr10, we were informed that delivery had taken place at 20hr30! And that a man had been patiently waiting by the door and received the pizza! Who orders a pizza for delivery at 20hr15 and then waits at the door 15 minutes later when the delivery has not been timely? Additionally, if the delivery was allegedly made at 20hr30, how was the delivery driver on his route at 21hr10? Nothing aligns in the two replies we received from Dominos! The individual even had the audacity to inform us that "the pizza has been delivered and nothing can be done at this point" before abruptly ending the call. ALSO, WE HAD ALREADY PAID WHEN WE MADE THE ORDER!! Eventually, we paid for fabrications or a pizza? Not placing any orders with Dominos ever again, and certainly not suggesting others to do so!

Date of experience: April 19, 2024