Diana Ross

Regrettably

Regrettably, I am unable to award a null rating, which would be ideal in this scenario. This marks my inaugural and ultimate experience with utilizing Wolt for ordering. I endured a two-hour wait for my delivery, despite residing a mere 1.5 kilometers from the restaurant. This is utterly ludicrous and borders on the absurd. My attempts to reach them by phone were futile, as I was consistently met with a lack of response. Wolt then proceeded to absolve themselves of any accountability, claiming that the restaurant was solely liable for the deliveries. This is an evident indication of their lack of commitment and an apparent lack of customer service. They are not concerned about ensuring that their customers receive their orders in a timely and efficient manner. It's a disheartening reality that a company of this stature is unable to provide the most basic of services. Don't entrust your precious dinner plans to them! Their lackadaisical attitude towards customer satisfaction and their dismissive approach to addressing issues make them an unreliable choice. They have demonstrated a clear inability to manage their delivery services effectively, leaving customers waiting for an unreasonable amount of time. In summary, if you value your time and your meals, steer clear of entrusting your order with Wolt. Their lack of empathy and inability to handle delivery responsibilities efficiently make them a poor choice for anyone seeking a reliable food delivery service. This experience has thoroughly disillusioned me, and I wouldn't recommend their service to anyone.

Date of experience: July 11, 2024