Nhi Tran

I wish I could give a zero star for this place on the way it is organized . I was here to renew passport for my 10 yr old son for a 9:45 appointment. They said they had a little delay so we had to wait. It was -5 degrees outside and we had to wait outside ! There were many people waited before us because they wanted to be early for their appointment. So 10:30 and we still didn’t get to enter the building. I asked Mr at the reception window how much longer is the wait and he said he doesn’t know . We couldn’t wait anymore because it was too cold for my son ,so we left.