Charel Schmitt

Least helpful service i have ever

Least helpful service i have ever encountered! Called them for some help to remove my security screws on my wheels since they were quite worn out and I couldn’t remove them myself. On the phone, all was still fine: they told me to come over and they would take a look at it. I arrived right after their lunch break. The lady in the reception was rather rude. After some annoying discussion with her, she then told me that there’s no spot left to check on my car (even though I called and was told to come over…on the same day obviously…). According to her, fixing my issue would take up to half a day… They didn’t even make the effort to at least look at the problem! As if this wasn’t enough, the lady told me that the earliest appointment (for such a small issue) would be end of December. 1 month to check on some screws?! For sure never going back to this place! Ps: I called Merbag in Diekirch, they took care of it straight away and I could drive home with my problem solved after 30 minutes.

Erfahrungsdatum: Oktober 02, 2024