Madalena

Do not take quality/expensive gear to

Do not take quality/expensive gear to this shop. My cashmere and wool coat was ruined after a clean session. This is not subjective, literally the full fabric was damaged/hardened and professionals have confirmed (I had an original fabric sample sent by the seller). I waited more than 3 months for the manager to try to fix it, had to return many times to the store, and the coat continued damaged. I eventually pick it up as is, the manager did not activate the insurance as she should and I lost almost 500€ worth of a recently purchased coat. I’m very sorry for some of the staff working there, they are kind and had nothing to do with the lack of accountability of the management or the damaged of the coat.

Erfahrungsdatum: Juni 06, 2025