An ordinary gasoline depot accompanied by swift service. Their touchless payment terminal has been malfunctioning for quite a period, prompting speculation as to why the administrators haven't taken measures to rectify this issue... Not only is this a typical petrol hub, but it also boasts of speedy assistance - a trait highly valued in this fast-paced world. However, there seems to be a significant snag in their operations. Their contact-free payment system, a crucial asset in this era of digital transactions, has been inoperative for an extended duration. This inevitably leads one to ponder why the overseeing body has not yet seen it fit to address and rectify this glaring setback. With this predicament ongoing, it raises questions on the effectiveness and efficiency of the management. The delay in resolving such a crucial issue could potentially have a negative impact on customer satisfaction and, consequently, the station's overall reputation. It's perplexing that despite being a standard petrol station offering quick service, the management has yet to resolve an issue that directly affects their service delivery. Furthermore, in these times where contactless transactions are not just a convenience but a necessity, the failure to repair the terminal swiftly could deter customers who prefer this payment method. This further emphasizes the management's lack of urgency in dealing with this matter. Overall, while the station continues to deliver on the promise of standard petrol and rapid service, this issue with their contactless payment terminal is a blot in their otherwise decent service. One can only hope that the management will soon take the necessary steps to fix this, thus improving the overall customer experience at the station.

Date of experience: August 11, 2024

Extremely handy, as it is situated in the identical area as two large supermarkets and is in close proximity to the entry/exit of the highway. Within, there is a considerably large store where you have the opportunity to purchase not only food items, but also snacks, beverages, and even pastries that are freshly baked right on the premises. Additionally, you have the luxury of using a vacuum cleaner for your car and also checking your tires' pressure levels. The staff members are very amiable and welcoming. Moreover, the convenience of this location is further highlighted by the availability of various amenities. It's a comprehensive one-stop-shop which ensures you can accomplish all your shopping needs without having to go elsewhere. Whether it's your weekly grocery shopping or a quick stop for some snacks and drinks, this place has got you covered. One of the most commendable aspects of this location is its proximity to the motorway. This makes it an ideal stop for those on the road, whether they are long-distance drivers or just individuals looking for a quick stop to refuel and refresh. The easy access to and from the highway also means less traffic and less hassle, making your visit a breeze. The well-stocked shop inside is filled with a vast selection of items, from daily essentials to gourmet foods. It's not just a petrol station, but a mini supermarket that caters to all your needs. Apart from the food items, you can also find freshly baked pastries, making it a great spot for a quick breakfast or a snack on the go. In addition, the location provides a vacuum cleaner for customers to use on their vehicles. This is a handy tool to have at your disposal, particularly for those unexpected messes that can occur during a road trip. Alongside this, there's a facility for checking your tires' pressure levels. This ensures your vehicle maintains optimal performance and safety. Adding to the overall pleasant experience is the friendly and helpful staff. They are always ready to assist with any queries or needs, making your visit even more enjoyable. Their approachable nature and dedication to customer service truly make this place stand out.

Date of experience: July 13, 2024

The establishment was recently undergoing modifications. Presently, I noticed that Cactus has taken over as the new store. Self-service is the primary focus. Predominantly, the personnel at the checkout counters are not fluent in English. Atmospheric air comes at no cost. The vacuum cleaning service is priced at 1 euro, offering approximately 5 to 7 minutes of cleaning time. The caliber of the equipment is extremely poor. There is no provision for card payments, only coins are accepted. The laundry service is satisfactory. Furthermore, the shop's ambiance has noticeably shifted with the change in administration. The new management, Cactus, seems to be striving for a more self-sufficient operation, where customers can easily navigate and find what they need without requiring extensive assistance. However, a significant drawback is the language barrier. The majority of the employees manning the checkout counters do not converse in English, which could potentially pose a problem for non-native speakers. Also, it's worth noting that the vacuum cleaning service, while reasonably priced at 1 euro for a duration of 5 to 7 minutes, is equipped with substandard machinery. The poor quality of these devices is a significant issue that needs to be addressed. Another notable inconvenience is the lack of card payment options. Currently, only coins are accepted, which might not always be convenient for customers. On a brighter note, the laundry service offered by the establishment is commendable and meets expectations. Despite the aforementioned issues, this aspect of the shop's services seems to be functioning quite effectively.

Date of experience: May 27, 2024

A handy petrol depot located in Bertrange... However, their vehicle cleaning service has a tendency to malfunction. Apart from the young sandwich artisan who overuses eyeliner and possesses a somewhat passive-aggressive demeanor, the remainder of the personnel display an admirable level of professionalism. In addition to the above, this Bertrange gasoline hub also provides a comfortable waiting area for customers while their vehicles are being serviced. The prices at this station are competitive, offering value for money. The fuel pumps are well-maintained and efficient, minimizing the waiting time for customers. Despite the sandwich maker's less than stellar attitude, the other employees are always courteous and willing to assist. They are knowledgeable about their products and services, helping customers make informed decisions. Their professionalism is commendable, and they always strive to provide excellent customer service. However, the car wash service could definitely use some improvement. It seems to have a knack for developing faults, causing inconvenience to customers. They should look into maintaining it better to prevent any future breakdowns. Nevertheless, this Bertrange fuel station remains a convenient option for motorists. Whether you need to fill up your tank, get your car cleaned, or grab a quick bite, this place has you covered. Just beware of the sandwich maker's excessive use of eyeliner and her passive-aggressive tendencies.

Date of experience: March 21, 2024

I have discovered everything I require, you have the possibility to execute some final instant purchases for rudimentary necessities, an automated vehicle cleansing service is on offer, thus everything is satisfactory. In addition to this, given the convenience of the location, you can make a quick stop even when you are in a rush or on a tight schedule. This place has been designed with the customer in mind, ensuring that they can find everything in one place. Moreover, apart from the basic items, there is a wide range of other products that you might need for your daily use. All these, coupled with the fact that the prices are quite reasonable, make this place a great shopping destination. The automatic car wash is just another added benefit. It's quick, efficient, and leaves your vehicle looking as good as new. It's also worth noting that the staff is always ready to assist you, should you have any queries or need any help. They are friendly, professional, and dedicated to providing the best customer service. All in all, everything is more than satisfactory, and you can count on having a great shopping experience here.

Date of experience: March 09, 2024