In Luxembourg, one can find superb frozen dessert, however, the customer service leaves much to be desired. It is so appalling that you practically find yourself pleading just for the opportunity to settle your bill. Unfortunately, the process of ordering and paying for your ice cream is far from smooth sailing. The staff appears to be indifferent to the customers' needs, making you feel like you're an inconvenience rather than a valued patron. The lack of efficient service can really put a damper on the otherwise delightful experience of enjoying top-notch ice cream in this beautiful city. Despite the unrivaled quality of the dessert, the dismal service can discourage you from revisiting. It's truly unfortunate that such a wonderful product is marred by poor service.

Date of experience: August 12, 2024

Despite being seated promptly, it took an eternity for us to settle the bill. It appears the majority of the waiting staff inhabit the cooking area. We were not the only patrons awaiting payment. A gentleman was also biding his time for someone to emerge. Frankly, we could have just walked out without paying, and it's likely no one would have noticed or cared. Why couldn't they install a bell for us to ring? Or perhaps I overlooked it? Unlikely. The quality of the food is mediocre, considering the amount we paid. The pizza al taglio extra was anything but a pizza. And for a hefty price of 8,50! This establishment is not somewhere I would choose to revisit. To add more detail and increase the text size, let's expand it further: Despite being promptly seated in what seemed like record time, we found ourselves trapped in a time warp when it came to settling the bill. Upon a cursory glance around, it became apparent that the majority of the waiting staff were ensconced in the kitchen, leaving the dining area a barren wasteland devoid of service. And, as it turned out, we were not the only patrons caught in this frustrating cycle of waiting to pay. A gentleman, who seemed equally exasperated, was also biding his time, patiently awaiting for a staff member to emerge. Frankly, the thought crossed our minds that we could have just walked out, leaving our unpaid bill behind, and it's highly probable that no one would even have batted an eyelid, let alone cared about our departure. This glaring service oversight begged the question - Why couldn't they simply install a bell for customers to ring when in need of service? Or perhaps there was one that I simply overlooked in my frustration? But that seems unlikely. As for the food, the quality was, at best, mediocre, especially when compared to the amount we were asked to shell out. The pizza al taglio extra, which was touted as a culinary delight, was anything but a pizza. Instead, it was a disappointment, both in taste and in appearance. And to add insult to injury, it carried a hefty price tag of 8,50! Given this experience, this establishment is not somewhere I would willingly choose to revisit, let alone recommend to others. After all, there are plenty of other places offering far superior service and food for the price.

Date of experience: July 06, 2024

The ice cream was indeed of high quality, but the prices were quite steep. You can certainly appreciate the deliciousness of the frozen dessert, yet it's hard to ignore the excessively high cost. The cold treat was good, no doubt about that, but it was just too pricey for comfort. This is true especially considering that there are other places where you can get equally sumptuous ice cream without having to pay an arm and a leg. While the ice cream was undoubtedly flavorful and enjoyable, the exorbitant pricing was a bit of a turn-off. Despite the taste being up to par, the steep prices make you think twice before indulging. Although the ice cream was pleasing to the palate, it was priced at a premium. The cost seemed a little too hefty for the quality and quantity provided. In conclusion, while the ice cream was commendable, the high prices were a bit of a deterrent. The ice cream was delightful, but it was just a bit too costly.

Date of experience: April 25, 2024

They possess the supreme chocolate blend. The assistance rendered was satisfactory to me. I must admit, when it comes to their chocolate concoction, they truly outshine their competitors. It's a creamy, decadent indulgence that no chocolate lover can resist. I have had the pleasure of having a diverse range of chocolate shakes in my lifetime, but theirs stands out as a true masterpiece. It's a blend of rich, velvety chocolate and creamy milk, masterfully whipped to perfection. Furthermore, the service provided was more than just good for me - it was commendable. They had a courteous and prompt staff, keen to cater to my needs and preferences. The warm and welcoming atmosphere they created was another aspect that added to the overall enjoyable experience. It's not just their delicious offerings that make them stand out, but their commitment to customer satisfaction. I was treated with the utmost respect and attentiveness, making my visit an overwhelmingly positive one.

Date of experience: April 22, 2024

Although the cuisine and the frozen dessert are appetizing, the assistance provided is painfully sluggish (we had to wait an exorbitantly long period before we could place our request and the waiter overlooked our check thrice) and lacks warmth. Moreover, the price tags are steep - 4€ for just one serving of frozen dessert seems like a farce. To add to it, one might feel as if they are not valued as a customer due to the apparent indifference of the staff members. The waiters seem to be in no hurry to take your order or bring the check, making the overall dining experience quite frustrating. This could be a real deal-breaker for some, especially considering the exorbitant prices that the establishment charges for its offerings. Furthermore, the pricing is a bit of a shocker. One would expect a scoop of ice cream to be reasonably priced, but here it is quite the opposite. At 4€ for a single scoop, it feels like they're extracting the mickey, and it's not something that sits well with most customers. In conclusion, while the food may be satisfying and the ice cream delightful, the lackadaisical service and inflated prices mar the overall experience. It's rather disheartening when you compare the quality of food and service with the price tag. You might want to think twice before deciding on dining here.

Date of experience: April 17, 2024