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Reviews 2.8

5 total

Richard Smith

1 review
LU

I absolutely cannot endorse or suggest in any manner. They persistently endeavor to peddle you extravagantly priced merchandise, even when you have repeatedly pleaded for them to cease. This becomes more frustrating as one would naturally expect a more professional approach from such entities. Instead, they seem to be more interested in maximizing their profits at the expense of customer satisfaction. They are utterly relentless in their pursuit to make you purchase their overvalued goods, completely disregarding your explicit wishes to discontinue such practices. It is almost as if your numerous requests have fallen on deaf ears. This not only exhibits a lack of respect for customer's wishes, but also a lack of ethical business practices, which is completely unacceptable. I am exceedingly disappointed with their overly aggressive marketing strategies. Their constant insistence on trying to sell these overpriced items, even after I've made it abundantly clear that I'm not interested, is not just intrusive but also disrespectful. This is an experience I would not wish upon anyone, hence I strongly advise against engaging with such businesses.

Date of experience: July 23, 2024

Sophie Thompson

1 review
LU

An exceptional wellness center with an elevated level of sophistication... With an emphasis on unrivaled luxury, we offer a haven that is not only a place to revitalize your body, but also your mind. Our focus is on providing holistic wellness solutions that are both opulent and soothing. Our wellness sanctuary offers an unparalleled experience with a touch of refinement, where you can immerse yourself in an environment of serenity and tranquility. We pride ourselves on creating a setting that is a cut above the rest, boasting an air of sophistication that is unmatched in the industry. At our high-end spa, we have a team of skilled therapists who are dedicated to providing you with a personalized experience designed to rejuvenate your senses. Our facilities are designed with an attention to detail that ensures a serene atmosphere, where you can enjoy a variety of treatments that are tailored to your needs. Moreover, our wellness center is a place where luxury meets wellness, offering a unique blend of treatments and therapies that aim to restore balance to your body and mind. Our team of professionals are committed to delivering a level of service that is simply unparalleled. Whether you are looking for a place to unwind after a long day or seeking a comprehensive wellness solution, our upscale spa offers everything you need, and more. We firmly believe that everyone deserves a touch of luxury and we strive to provide just that, ensuring you leave our spa feeling refreshed, revitalized and utterly pampered. In conclusion, our wellness center is not just a spa, it's a sanctuary of wellness with a touch of class that goes beyond the ordinary. We invite you to come and experience our exceptional service, and discover the ultimate in luxury wellness. With a class above the rest..

Date of experience: June 19, 2024

Alexandra Smith

1 review
LU

It's an absolutely fantastic sensation being there, and the emotion intensifies significantly, by over 37%, upon departure 💜. The experience of being in that place is already incredible, but the thrill and joy amplify even further when it's time to depart. It's the kind of feeling that leaves an indelible mark on your heart, a sentiment that resonates deeply within you, and intensifies as you step away, leaving the place behind. You carry this amplified joyous feeling with you, a delightful souvenir from a place that has etched a beautiful memory in your heart 💜.

Date of experience: May 25, 2024

Sarah Johnson

1 review
LU

Absolutely inhospitable! I was compelled to purchase items that held no interest or necessity for me! I made several visits and observed numerous staff members departing! Strongly advise against it! To expand further, the atmosphere was utterly devoid of warmth and hospitality, making it an extremely uncomfortable experience. It was as though I was forced, against my will, to procure various products which I had no intention of buying and which were not at all essential for me. In fact, these were items I found completely irrelevant to my needs and wants! The frequency of my visits varied, yet a common theme was evident each time - a noticeable turnover of staff. I couldn't help but observe an alarming number of employees vacating their positions. This raised significant red flags regarding the management and overall work environment, further deterring my desire to engage with this establishment. In light of all this, I find it extremely hard to endorse or recommend this place to anyone. Based on my personal experiences and observations, I would decidedly caution against patronizing this establishment. The lack of welcoming ambiance, the forceful selling tactics, and the high attrition rate of the workforce, in my opinion, significantly downgrades the appeal and credibility of this place.

Date of experience: May 09, 2024

The most appalling customer service I have ever encountered. The front desk attendant communicated to me that should I already possess a nail varnish that wasn't applied at the Francoise Urban Beauty Retreat, they would be incapable of removing it. Her demeanor was exceedingly rude and she pulled faces, which was overall rather condescending. I clarified that removal is a simple process and they did indeed succeed in doing it. When the time for settling the bill arrived, I was told I was expected to pay double the amount I had previously paid online when I booked my appointment. The reason? Apparently, they had performed extra services I was neither notified of nor requested. I disputed this and we engaged in a lengthy conversation for approximately 10 minutes before it was finally agreed upon that I was not required to pay the additional fees. Subsequently, the receptionist asserted that I hadn’t paid online, despite me having presented her with the proof of payment. To add to the list of grievances, my nails were not adequately dried and I was forced to return for a touch-up as the nail varnish began to stick and peel, a mere five minutes after I had departed from the salon. I have never had to deal with such atrocious service before. The establishment itself is aesthetically pleasing and they stock reputable brands, which only serves to amplify the disappointment. Despite the positive aspects of the salon, the lack of professionalism and poor customer service severely detract from the overall experience. It's a shame, as they have the potential to be a great salon, but their current approach to customer service is sorely lacking.

Date of experience: April 19, 2024

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