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Reviews 3.4

5 total

My preferred apothecary in the metropolis is outstanding. The personnel are constantly congenial and customer-focused, making it a priority to elucidate every detail with utmost patience and care. An additional advantage is that the majority of the pharmacists possess an excellent command of the English language, which is a valuable asset. This pharmacy stands out from the rest because it goes above and beyond to ensure that every customer is treated with respect and kindness. They understand that their clients may be going through a tough time health-wise and therefore, they make it their mission to provide not just medicines, but also comfort and understanding. Moreover, they make a concerted effort to communicate with their diverse clientele in a language they are comfortable with. The pharmacists here are adept at speaking English exceptionally well, which eliminates any potential language barriers. This makes the whole process of getting prescriptions filled and understanding the instructions much easier and less stressful for those who are non-native speakers. In conclusion, this is a pharmacy that is not only client-focused but also employee-oriented, which makes it a delightful place to receive one's medications. It's a place where one is sure to get the highest level of professional service. The staff's friendly demeanor, combined with their strong English language skills, makes this my preferred pharmacy in the city.

Date of experience: August 11, 2024

Andrew Johnson

1 review
LU

I acquired a parcel. Upon further inspection, it turned out that it was half depleted (I discovered this when I returned home, but it's not typical for one to inspect if the container is fully filled with all the blisters, isn't it?). I revisited the location the following day, only for them to inform me that there's no solution to the issue. In essence, they swindled me out of 25 Euros. I would advise against patronizing this place. Furthermore, I feel it's necessary to stress the lack of customer service I experienced. There was no attempt from their side to rectify the situation or compensate for the inconvenience caused. It was as if they completely disregarded the concept of customer satisfaction, ignoring any responsibility for ensuring that their products were in top condition before selling them. I was left feeling cheated, with the sour taste of deception lingering. It was a clear case of false advertising, as the product failed to deliver what it promised. The fact that they refused to take any action or offer any form of recompense only added insult to injury. This experience was a stark reminder of the importance of being wary when purchasing items, especially from places that are unfamiliar or have questionable reputations. It's a hard-earned lesson that cost me 25 Euros, and one that I wouldn't want anyone else to have to learn the hard way. Therefore, I strongly discourage anyone from giving their business to such an unscrupulous establishment.

Date of experience: May 03, 2024

Oliver K. Smith

1 review
LU

1) Jorveza is a rather costly medication. The pharmacist hurriedly demanded payment before verifying that the quantity of the pills corresponded with the doctor's prescription. I pointed out the discrepancy to her. She laid the blame on her absent team member who had placed the order. No remedies were put forward. This was quite unprofessional. 2) I will respond by making amendments here: the identical remedy suggested by Goedert pharmacy. To procure the precise quantity of pills from a "frontalier" supplier, in France and Germany various packages are available, as I have stipulated in my prescription my insurance is not the CNS, hence I'm reimbursed. In my modest view, putting the blame on an absent team member, the urgency to extract payment without verification, and the lack of offered solutions should prompt you to reassess your methods. I appreciate your response. (Expanded by 37%) 1) Jorveza is perceived as a rather costly medication in the market. The pharmacist, in an unwarranted haste, demanded payment prior to taking the time to verify that the quantity of the pills was in alignment with the instructions laid out in the doctor's prescription. Upon noticing the discrepancy, I took it upon myself to point it out to her. She chose to lay the blame on her absent team member, who had been responsible for placing the order, instead of taking responsibility. No remedies or potential solutions were put forward or even discussed to rectify the situation. This was quite unprofessional and left a sour taste. 2) I will respond by making necessary amendments here: the identical remedy suggested by the reputable Goedert pharmacy. The course of action is to procure the precise quantity of pills from a reputable "frontalier" supplier. In France and Germany, various packages of medication are available, catering to different needs. As I have clearly stipulated in my prescription, my insurance provider is not the CNS and as such, I'm reimbursed for these expenses. In my modest view, placing the blame on an absent team member, the urgent and somewhat aggressive push to extract payment before any form of verification, coupled with the lack of offered solutions to a clear problem, should serve as a clear indication that you need to reassess your methods and approach towards your customers. I sincerely appreciate your response and look forward to seeing improvements in the future.

Date of experience: April 30, 2024

J.K. Rowling

1 review
LU

I've constantly been pleased and satisfied with the standard of service provided, the degree of professionalism exhibited, and the guidance offered. The expertise and competence demonstrated continually never fail to impress me. Their approach to dealing with clients is exceptional, and they always manage to exceed my expectations. The advice that they provide is consistently valuable, insightful, and practical, which proves their deep understanding and knowledge of their field. This consistent level of service, combined with their professional conduct, is something that I highly appreciate. Their commitment to providing excellent service is truly commendable. I am also particularly impressed by the quality of their advice, which is always well thought out, relevant, and beneficial. I have always found their service to be of the highest caliber, reflecting their dedication to their profession. The advice they provide is always beneficial and valuable, showing their depth of expertise and understanding in their field. Their professionalism is always apparent, and they always maintain a high level of service.

Date of experience: March 27, 2024

Jessica Smith

1 review
LU

Not too long ago, I made my initial visit to this particular drugstore and was met with a delightful surprise. Exceptional customer service, assistance that was beyond helpful, and an atmosphere of friendliness that was simply refreshing. This was a new experience for me as it was my maiden trip to this specific pharmacy. I was not only surprised but also delighted by the high level of professionalism I encountered. The customer service was excellent, it was more than just going through the motions, there was a genuine willingness to assist. In addition to the high-quality service, there was also an air of friendliness that permeated throughout the pharmacy. The staff didn't just offer a smile, they were genuinely friendly and warm. This created a comfortable environment that made the visit to the pharmacy a more pleasant experience. I was also taken aback by the staff's knowledge and willingness to help. Their dedication to ensuring I received the best service was clearly evident. They were more than willing to go the extra mile to ensure my needs were met, which was a pleasant departure from what I have experienced in other pharmacies. In summary, my first visit to this particular pharmacy was a pleasant surprise. I was met with a level of service and friendliness that far exceeded my expectations. The staff was not only knowledgeable and helpful but also genuinely friendly, creating a comfortable and welcoming environment. This first encounter has definitely set the bar high for future visits and I am looking forward to the same level of service and friendliness in the future.

Date of experience: March 22, 2024

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