Regrettably

Regrettably, this is the lowest score we are allowed to give on this platform. This is by far the most appalling branch in the whole of Luxembourg. Their customer service is nothing short of a nightmare, characterized by disrespectful and impolite staff. More specifically, there is this one French lady with short black hair who exhibits the most unprofessional behavior and attitude. Her entire demeanor is steeped in a lack of professionalism that is a disgrace to the establishment. The mere fact that she represents the branch in a customer-facing role is astounding. It's a travesty to see such a person serving in a role that requires utmost respect and courtesy towards customers. One cannot help but wonder how such an establishment ended up hiring such an individual, let alone allow her to interact with their valued customers. It's not just about her unprofessionalism, but also the absolute lack of basic manners that is truly disappointing. The overall service quality of this branch is so poor that it leaves a lasting negative impression on the customers that is hard to erase. It's a clear reflection of the poor management and lack of control over the quality of staff and the service they provide. It's sad to see that a branch located in a city as prestigious as Luxembourg is unable to uphold the basic standards of customer service. This is a clear indication that there is a serious problem with the branch's management and their approach towards customer service. In conclusion, this is an establishment that is in dire need of a complete overhaul, starting from their customer service approach to their staff selection and training. The presence of such an unprofessional individual within their ranks only further exacerbates the problem.

Date of experience: April 10, 2024