Having arrived to utilize a gift certificate, I found myself being directed towards Dior, Dior, and yet more Dior. This is not truly my sphere of interest. Shortly, I comprehended that the sales associate was a representative of Dior. She would go to any lengths to sideline the other brands which were more to my liking. But when you visit such a shop, you're in search of guidance, not to be coerced into purchasing Dior simply because there's a Dior sales representative present. This sensation of being driven and manipulated rather than being offered genuine advice, will steadfastly deter me from ever stepping foot in this Paris 8 store again, and likely dissuade me from purchasing Dior products in the future. I've not even mentioned the somewhat inflated prices and the requirement to provide my personal information for a loyalty card, which comes with the necessity to pay the correct price, which I naturally declined. Is it too much to ask for the pricing to be accurate from the onset? This experience has left an indelible mark on my perception of the brand and its sales tactics. It's one thing to promote and push your products, but forcing customers to buy something they don't necessarily want or need is a business practice I find distasteful. While I understand the necessity for competition in the retail industry, this seemingly aggressive approach has left me disillusioned. I'm not against Dior as a brand, it might very well be a great fit for some, but for me, it's important to feel valued as a customer and not just a walking wallet. The entire experience felt more like a battle of wills rather than a pleasant shopping trip, which was not what I had anticipated. As a customer, I seek honest advice, not a pushy sales pitch. Unfortunately, this was not the case during my visit to this Paris 8 branch. I believe if a product is of high quality, it should be able to sell itself without any need for persistent pushing from sales associates. From now on, I'll be more cautious about where I shop, and I'll certainly think twice before considering Dior again.

Date of experience: July 14, 2024

I request for the specific scent components of a fragrance priced at €200. The individual in charge, the director, informs me that there aren't any scent components or notes in a fragrance. He asserts that it is your personal recollections that will allow you to perceive the scent. I conduct a search on the world wide web and present him with the scent components or notes I found. Regardless, she firmly maintains her stance that a perfume does not contain any identifiable elements of scent or notes. She firmly believes that the unique smell of a fragrance is not something that can be broken down into individual components or notes. Instead, she argues that it is our individual and personal memories that allow us to perceive and identify the aroma of a fragrance. She asserts that every individual will perceive the aroma of a fragrance differently, based on their own personal memories and experiences. Despite her assertive stance, I am not entirely convinced. I decide to conduct my own research on the internet. After some time, I manage to find a list of the various scent components or notes that make up a fragrance. I present this information to her, hoping to challenge her belief. However, she remains unmoved. She continues to stand by her position, insisting that there are no identifiable elements of scent or notes in a perfume. She firmly believes that it is our personal memories that allow us to perceive the aroma of a fragrance, not any identifiable elements of scent or notes.

Date of experience: June 21, 2024

I happened to stroll into the outlet with the intent of simply perusing, primarily focusing on the freshly stocked merchandise. A sales associate attended to me, inquiring if I was on the hunt for a particular item, to which I responded that there was no specific product in mind and that I was merely browsing around. Unexpectedly, she began fiddling with my hair, strongly recommending that the Sisley 'le baume' hair mask was an absolute necessity for me. According to her, my hair was in such a disastrous state! Is this the standard procedure for treating your patrons – by offending them with such remarks? I want to make it clear that I have no intention of ever stepping foot in this establishment again, and I would strongly caution everyone else against doing so. Not only did I find the interaction unprofessional, but it was also deeply insulting. I believe that a customer should feel valued and respected in any retail environment, not belittled and insulted over their appearance. I can't stress enough how important it is to evaluate the kind of customer service you're likely to receive before deciding where to shop. My personal experience was far from satisfactory, and I cannot, in good faith, recommend this store to anyone. It's a real shame, as it's always disappointing when a potentially good shopping experience is ruined by such a lack of basic respect and common courtesy from the staff.

Date of experience: June 11, 2024

The team here is extremely accommodating and proficient. I was provided with an array of beauty advice for my facial care and hair maintenance. They even went the extra mile to offer me the application of a particular product, which was a service that I absolutely adored. The anticipation to test out my newly acquired products and their respective samples is immense! Not to mention their extensive selection of fragrances that I can only seem to locate in their store! I would strongly advocate for this perfume store, as it provides an unparalleled experience. The staff here doesn't just sell products, they provide a tailored experience, offering personalized skin and hair advice. The product application service they offer is not something that is commonly found, and it was an enriching experience that I found thoroughly enjoyable. Furthermore, the range of samples they provided has left me looking forward to trying out new products in the comfort of my own home. Their perfume collection is something that particularly stands out. It's not just the variety but the exclusivity of their range, as I have found fragrances here that I haven't been able to locate anywhere else. In conclusion, I cannot stress enough how strongly I endorse this establishment. Not only for the superior range of products they offer, but also for their in-depth knowledge and the personalized customer service experience they provide. It's a perfume store that truly stands out from the rest.

Date of experience: April 10, 2024

Regrettably, this is the lowest score we are allowed to give on this platform. This is by far the most appalling branch in the whole of Luxembourg. Their customer service is nothing short of a nightmare, characterized by disrespectful and impolite staff. More specifically, there is this one French lady with short black hair who exhibits the most unprofessional behavior and attitude. Her entire demeanor is steeped in a lack of professionalism that is a disgrace to the establishment. The mere fact that she represents the branch in a customer-facing role is astounding. It's a travesty to see such a person serving in a role that requires utmost respect and courtesy towards customers. One cannot help but wonder how such an establishment ended up hiring such an individual, let alone allow her to interact with their valued customers. It's not just about her unprofessionalism, but also the absolute lack of basic manners that is truly disappointing. The overall service quality of this branch is so poor that it leaves a lasting negative impression on the customers that is hard to erase. It's a clear reflection of the poor management and lack of control over the quality of staff and the service they provide. It's sad to see that a branch located in a city as prestigious as Luxembourg is unable to uphold the basic standards of customer service. This is a clear indication that there is a serious problem with the branch's management and their approach towards customer service. In conclusion, this is an establishment that is in dire need of a complete overhaul, starting from their customer service approach to their staff selection and training. The presence of such an unprofessional individual within their ranks only further exacerbates the problem.

Date of experience: April 10, 2024