The service we received was extremely

The service we received was extremely poor and the conduct was appalling. Despite having reserved a spot for 1.45 pm, with one individual already present at the venue at 1.40, they blatantly denied us service. They insisted that all patrons must be punctual and place their orders by 1.45 pm sharp! How feasible is this for any dining establishment across the globe? Furthermore, why would they permit reservations at 1.45 pm if the kitchen operations cease at the same time? The head cook exhibited extreme arrogance, declaring at 1.45 pm that he would not accept our order. Establishments with such flawed administration should be eradicated. I am considering reaching out to a regulatory body to lodge a complaint regarding such inconceivable conduct. I also earnestly hope that the proprietors of the said diner will take notice of the actions of their staff. In addition, I am disheartened by the lack of professionalism demonstrated by the restaurant's management. It is essential for a business to uphold certain standards of service, especially in the hospitality industry. The inability to accommodate the needs and expectations of clients can lead to a significant loss of patronage and possibly, a damaged reputation. The restaurant's failure to maintain efficient kitchen operations is also indicative of poor management. It is unimaginable that a restaurant would allow reservations at the same time it plans to close its kitchen. This reflects a lack of foresight and planning, further underscoring the need for better management. Lastly, the chef's rudeness and arrogance was the final straw. It is unacceptable for a staff member, especially a high-ranking one like a chef, to behave in such a manner. His unwillingness to take our order, despite us having a reservation, was not only unprofessional, but it also showed a complete disregard for customer satisfaction. To sum up, my experience at this restaurant was far from satisfactory. I am left with no choice but to take this matter further and lodge a formal complaint with a governing body. I hope this will bring about some much-needed change in the restaurant's operations and staff behavior.

Date of experience: March 26, 2024