It is highly recommended that an

It is highly recommended that an alternative for procuring the assembly service be offered. I find myself dedicating a whole weekend merely to put together your pieces of furniture, which evidently do not have a design that simplifies the process for customers who need to assemble them. The personnel responsible for delivering the items simply arrive and unload the boxes. Following this, you are left to handle a multitude of components and cardboard containers. I won't go through this ordeal again! Moreover, it would be beneficial for your company to consider offering a service that would alleviate the burden of assembly for your customers. It is quite obvious that your furniture items have not been designed with the thought of making the assembly process user-friendly. Your delivery team could also use a revamp in their approach. They merely deliver and offload the boxes containing the furniture pieces without offering any assistance in managing the plethora of parts and packaging material that come with them. I must admit, the experience of spending an entire weekend, painstakingly trying to decipher the assembly instructions and grappling with countless pieces of furniture, is far from pleasant. It is an experience I do not wish to repeat. A word of advice, provide an assembly service and save your customers the trouble. The current system, where delivery personnel simply drop off the items and leave the customer to deal with the aftermath, leaves much to be desired. This is something I would prefer not to experience again!

Date of experience: July 11, 2024