It is highly recommended that an alternative for procuring the assembly service be offered. I find myself dedicating a whole weekend merely to put together your pieces of furniture, which evidently do not have a design that simplifies the process for customers who need to assemble them. The personnel responsible for delivering the items simply arrive and unload the boxes. Following this, you are left to handle a multitude of components and cardboard containers. I won't go through this ordeal again! Moreover, it would be beneficial for your company to consider offering a service that would alleviate the burden of assembly for your customers. It is quite obvious that your furniture items have not been designed with the thought of making the assembly process user-friendly. Your delivery team could also use a revamp in their approach. They merely deliver and offload the boxes containing the furniture pieces without offering any assistance in managing the plethora of parts and packaging material that come with them. I must admit, the experience of spending an entire weekend, painstakingly trying to decipher the assembly instructions and grappling with countless pieces of furniture, is far from pleasant. It is an experience I do not wish to repeat. A word of advice, provide an assembly service and save your customers the trouble. The current system, where delivery personnel simply drop off the items and leave the customer to deal with the aftermath, leaves much to be desired. This is something I would prefer not to experience again!

Date of experience: July 11, 2024

Absolutely appalling customer service. I had an interest in purchasing a substantial product, however, there were absolutely no sales representatives available who could assist in relocating the product or clarify whether delivery was an option. I painstakingly transported the item to the checkout counter on my own and endured a wait until a certain individual eventually showed up, bearing such a displeased expression as if I had imposed upon him for some personal favor. Moreover, brace yourself for the possibility that if you are not a proficient French speaker, you're likely to be treated in an uncivil manner, even if you put forth an earnest attempt to converse in their language. It's essential to note that they don't seem to appreciate a customer's effort to adapt to their language and culture and instead respond with a somewhat disdainful attitude. Furthermore, the overall atmosphere in the store felt incredibly unwelcoming and the staff's lack of interest in providing proper assistance was palpable. It appeared as though the employees were more focused on completing their own tasks rather than ensuring customer satisfaction. In conclusion, the experience was far from pleasant. The general lack of courtesy and professionalism displayed by the staff left a sour taste and made shopping at the establishment a thoroughly unenjoyable experience. I strongly advise prospective customers to prepare themselves for potentially subpar service if they choose to patronize this particular establishment.

Date of experience: May 26, 2024

Such lovely items indeed! They are absolutely delightful and charming, truly magnificent in their own unique way. It's quite impressive how these things can bring such joy and pleasure. The beauty they possess is genuinely captivating, leaving one in awe of their elegance and finesse. They are not just ordinary items, but extraordinary masterpieces that deserve admiration and appreciation. The charm they hold is absolutely remarkable, making one feel fortunate to witness such exquisite pieces. Indeed, these are not merely nice things, but rather enchanting treasures that bring warmth and happiness.

Date of experience: April 29, 2024

I purchased a nightstand and as I prepared to finalize my payment, the checkout clerk informed me that in order to be eligible for the product guarantee, I was required to establish an account in their system including my full name, email address and contact number. This is entirely illicit, infringing upon all data privacy regulations and so forth. Every European Union nation provides a two-year warranty on commodities. I was utterly uninformed that Maison Du Monde had the authority to legislate in Luxembourg. An extremely negative and oppressive encounter... Furthermore, this practice not only breaches the individual's right to privacy but also undermines the trust between the consumer and the business. It's absolutely unacceptable that a company would demand such personal information in order to validate a standard warranty that is mandated by law. It's as if they're manipulating the rules to their advantage, exploiting customers' lack of knowledge about their rights and regulations. In this digital age, data protection is a critical issue and any violation of it is a serious offense. This kind of behavior is not only unethical, it's against the law. It's clear that they are disregarding the rules established by the European Union and disrespecting the sovereignty of Luxembourg. The audacity of Maison Du Monde to act as if they are the law-makers is utterly shocking. It's a clear demonstration of their disregard for customers' rights and their willingness to exploit their customers in order to gain an advantage. This is not just a bad business practice; it's a gross violation of basic human rights. The experience was not only unpleasant but downright abusive. It's disheartening to see a company treat their customers with such disregard. It's important that such practices are brought to light and that companies are held accountable for their actions. It's a stark reminder that not all businesses prioritize customer care and that it's crucial to be aware of our rights as consumers.

Date of experience: April 22, 2024

An awful ordeal, they failed to deliver on the initial attempt and it's probable that they will once again miss the delivery scheduled for tomorrow as I'm yet to receive an email confirmation regarding the rescheduled delivery that I was assured of over the phone. I squandered an entire day working from home and numerous hours on the phone, anticipating a response from their extremely poor customer service. They failed to reach out to me in any manner and did not respond to multiple emails I dispatched seeking assistance. Let's wait and see if, at the very least, they will reimburse me the money I spent. Moreover, it's becoming increasingly frustrating dealing with their lack of professionalism and disregard for customer satisfaction. It's clear that their focus is not on providing quality service but rather on making a profit. To add insult to injury, they have shown no remorse or even acknowledgement of their slip-ups. The level of incompetence displayed is quite astonishing. I am left feeling neglected and unimportant as a customer, which is a terrible business practice. I certainly hope they will rectify the situation in a timely manner, as it is only fair to expect at least a minimal level of efficiency from a service provider. I am anxiously waiting to see if they will at least return my hard-earned money, after having taken so much of my valuable time and energy. In conclusion, it's a bitter pill to swallow, and one that I hope will serve as a warning to others considering their service. It's a deeply unsatisfactory experience that has left me feeling quite aggrieved.

Date of experience: April 07, 2024