Great service

Great service, good communication: very satisfied customer. I had a problem with my bike with a loose crankset after a prior botched repairs from a different bike shop. I visited Schutz bicycle shop and got seen directly. They repaired my bicycle within a week whereas the official Cube shop I bought it from wouldn’t look at it for at least 6 weeks. I was able to contact the shop by phone to discuss my bike on multiple occasions which is not to be taken for granted. The advice was refreshingly honest and transparent about what might be necessary and lead-times on getting parts. The work was done quickly, explained thoroughly and I never felt rushed out of the shop. This level of service is rare and after trying three other bicycle shops in Luxembourg I’m very happy to recommend Schutz. His English was impeccable and as a Luxembourger, I imagine all four languages are spoken fluently here.

Date of experience: September 25, 2024