I purchased a swimming pool pump form

I purchased a swimming pool pump form C-Piscine on 8 March. C-Piscine wrote the billing address on the transport instructions instead of the delivery address with the result that the pump ended up 900 kilometres from where it was meant to be. I ended up having to arrange and pay for the transport to the correct address. C-Piscine initially agreed to pay for the additional transport since it was their fault. However, despite sending numerous emails and making numerous telephone calls to C-Piscine over the last 6 months they still have not repaid me. Not only are they incompetent but they do not keep their word.

Date of experience: August 23, 2024