The individual we had as our Client

The individual we had as our Client Liason seldom communicated with us, save for those instances when he would call us, inquiring if we were interested in investing capital, pertaining to routine queries. Our file was inexplicably transferred to the vicinity of the Railway Terminal! If they express no desire for your presence within their establishment, then what is the true purpose of the Strassen Firm? Circa 2010, it was indeed an enjoyable encounter. Additional Information: This was quite a surprise, especially considering the professional relationship we once had. These days, it seems like they're more interested in their own affairs than ours. The Strassen Firm, which was once a reputable establishment, now seems to be losing its touch with its clientele. In the past, they used to value our inputs and opinions. But now, it's as if they just don't care anymore. Our file, which was of utmost importance, was transported to the Railway Terminal without any explanation. This is quite disconcerting as it gives an impression that our business matters are not being given due importance. Even more baffling is the fact that our Client Liason, who should be our main point of contact, barely communicates with us. The only instance where we had a conversation was when he called to ask if we were interested in investing more money. This is not what we expect from a firm that once prided itself on its customer service. It's a shame really, because back in 2010, our experience with them was nothing short of pleasant. It was a time when they valued us as clients and treated us with respect. But now, they seem to have lost that touch. One can only hope that they will soon realize their mistakes and make amends before it's too late.

Date of experience: August 17, 2024