Business hours listed on Google and the

Business hours listed on Google and the company's website do not accurately reflect the actual operational hours. I arrived at the location at 18h25 and, after making a phone call, I was informed that for the past two years, their schedules have been solely dependent on receiving orders... I urge you to revise your stated business hours and include this vital information to prevent customers from wasting their time... Additionally, it is crucial to provide accurate and up-to-date information about your business hours on all platforms where potential customers might look for it. This includes not only your website and Google but also on social media platforms and any other online listings your business may have. Miscommunication or lack of information can lead to frustration and disappointment, which could potentially harm your business reputation. Moreover, it would be helpful if you could consider adding a note on your website and on Google stating that your operational hours are subject to change based on the volume of orders. That way, before making the trip to your location, customers can call ahead to confirm if you are open. This small step can make a big difference in customer satisfaction and save their valuable time. Lastly, remember that in today's digital age, many customers rely heavily on the information provided online when planning their visits or purchases. Therefore, ensuring the accuracy of this information is not just a courtesy, but a necessity for maintaining positive customer relationships. In a nutshell, please take the time to update your business hours and provide accurate and relevant information about your operational hours. It's a small step that can save your customers a lot of unnecessary hassle and contribute to a better overall customer experience.

Date of experience: June 06, 2024