I had a scheduled meeting today

I had a scheduled meeting today, but upon arrival, the supervisor directed me to return in approximately half an hour or to contact them for a different slot. This type of behavior is utterly intolerable and a clear demonstration of substandard customer service. I was in need of approximately 60 meters of storage units, and I can assure you that I will not be endorsing this shop to anyone. Not a single person had the courtesy to contact me beforehand to notify me that they were incapable of maintaining the agreed time for the meeting, and then they had the audacity to ask me, in an extremely haughty manner, to return at a later time. Ultimately, this store is not a high-end car dealership dealing in Ferrari or Lamborghini vehicles, but a simple furniture store dedicated to selling cabinets. It's disappointing and frustrating to experience such poor service in a place where the product offerings are so basic. This encounter has left a sour taste in my mouth, and I feel compelled to share this experience so others are aware of the potential frustration they may face. I had hoped for a smooth transaction, but instead, I was met with disdain and an utter lack of respect for my time. The lack of communication was especially disappointing, and the arrogance displayed was simply the cherry on top of an already disappointing experience. Given the significant size of my planned purchase, one would expect a more attentive and respectful approach. Unfortunately, this was not the case. This incident truly reflects the poor business practices of this store, and it's clear that they have a lot to learn about providing decent customer service. It's a simple concept: respect your customers, communicate effectively and maintain your commitments. Sadly, this store failed on all counts.

Date of experience: June 22, 2024