Jennifer Jane Smith

Take HEED

Take HEED... The office clerk organizes your appointment for the forthcoming year without your approval, all on their own accord... Fast forward to a year later, without any prior confirmation of your "alleged appointment", you are slapped with a 65Eur bill for a no-show appointment. Subsequently, you are met with a delightful Justice de Paux...EXCELLENT!!! Thus, it seems more prudent to pay the bill even though it's not your obligation to do so... Correct? By the way, the whole process is managed and automated by the Information Technology department. So, if you wish to steer clear of such disagreeable incidents, consider visiting other dental clinics. I must confess, my experience here was extremely DISPLEASANT! Furthermore, it seems that the clinic has a propensity for booking appointments without your knowledge. This automated system is not only intrusive but also completely disregards the client's right to decide. This, in conjunction with the unexpected bill, makes for a truly disconcerting experience. The cherry on top of this unfortunate situation is the delightful Justice de Paux. It seems ironic that one would be met with such a grand title for such a regrettable circumstance. It's almost as if the system is mocking you, urging you to pay a bill you shouldn't have to. Additionally, the fact that this process is entirely managed by the IT department raises valid concerns about its efficiency and reliability. It's as if the human element, essential for understanding and empathy, has been completely removed from the equation. To avoid such unfortunate occurrences, I highly recommend seeking dental assistance elsewhere. There are plenty of other dental clinics that may provide a more personalized, less automated, and overall more pleasant experience. I can't stress enough how poor my experience was. The level of disregard for my rights as a client was appalling. It's safe to say that I will not be returning to this establishment.

Date of experience: July 30, 2024