Sophie Walker

I required an identical healthcare

I required an identical healthcare service today as I was given twelve months ago. During that particular period, I received a cordial reception, everything was meticulously elaborated, and I was pacified. Today, however, it felt like I was part of a mass production process. I have absolutely no grievances regarding the medical treatment itself, it was expedited, painless, and until this moment, no adverse effects have manifested. Alas, I was handed no explanation whatsoever, neither prior to the procedure concerning what was to be expected, nor following the procedure about the appropriate behaviors I should maintain now. Along with the invoice, I was merely handed a pamphlet containing advice. Regarding all else, it was as if the attitude was "just go with it, you agree!" It's a shame, indeed, because the experience can be different... I yearned for that sense of individual care that I was afforded the previous year. It was an environment where I was considered more than just another figure on their long list of patients. They took their time to explain every step of the treatment process and what each meant for my health. They provided reassurances to alleviate any anxiety I might have had, creating a sense of security that was sadly lacking this time around. Today, the experience felt impersonal, as though I was just another product on an assembly line, rushed through the process without any consideration for my personal understanding or comfort. The treatment was efficient, yes, but devoid of any human touch. The lack of any explanation, either before or after the procedure, left me feeling somewhat adrift. There was no guidance on how I should conduct myself post-procedure, or what to expect in the coming days. In addition to the bill, all I received was a generic piece of advice, handed over as an afterthought. There was no attempt to ensure my agreement or understanding of the treatment process, just an assumption that I would comply. It's disheartening to see such a stark difference in the level of care provided, especially when I know from personal experience that a more personalized, patient-centered approach is possible.

Date of experience: August 08, 2024