John Smith

Please be aware that it is necessary

Please be aware that it is necessary for you to schedule an appointment at the automobile service center located in rue Hollerich. I made a phone call to the contact number provided on their online platform, and the information I received was that no appointment was necessary. However, upon my arrival at the service center, I was informed quite to the contrary, that an appointment was indeed necessary. It seems that the rule of not requiring an appointment does not pertain to this specific service center. This misinformation resulted in me deducting a star from their overall rating because I was misguided over phone communication. In addition, my wheel covers were initially not installed as they should have been, but this issue was promptly rectified after I pointed it out. Despite this, I must commend them for their amiable customer service. Overall, it is important to understand that an appointment is needed at this specific garage in rue Hollerich, contrary to the information provided over the phone. This misunderstanding led to a less than satisfactory experience as my car's hubcaps were not correctly fitted initially. However, upon bringing this to their attention, the issue was swiftly resolved. The staff was courteous and friendly despite the initial hiccup. Despite the incorrect information provided earlier, their service was commendable and professional, with the problem promptly resolved upon intervention.

Date of experience: July 31, 2024