Laura Smith

I happened to stroll into the outlet

I happened to stroll into the outlet with the intent of simply perusing, primarily focusing on the freshly stocked merchandise. A sales associate attended to me, inquiring if I was on the hunt for a particular item, to which I responded that there was no specific product in mind and that I was merely browsing around. Unexpectedly, she began fiddling with my hair, strongly recommending that the Sisley 'le baume' hair mask was an absolute necessity for me. According to her, my hair was in such a disastrous state! Is this the standard procedure for treating your patrons – by offending them with such remarks? I want to make it clear that I have no intention of ever stepping foot in this establishment again, and I would strongly caution everyone else against doing so. Not only did I find the interaction unprofessional, but it was also deeply insulting. I believe that a customer should feel valued and respected in any retail environment, not belittled and insulted over their appearance. I can't stress enough how important it is to evaluate the kind of customer service you're likely to receive before deciding where to shop. My personal experience was far from satisfactory, and I cannot, in good faith, recommend this store to anyone. It's a real shame, as it's always disappointing when a potentially good shopping experience is ruined by such a lack of basic respect and common courtesy from the staff.

Date of experience: June 11, 2024