James Harrington

Having arrived to utilize a gift

Having arrived to utilize a gift certificate, I found myself being directed towards Dior, Dior, and yet more Dior. This is not truly my sphere of interest. Shortly, I comprehended that the sales associate was a representative of Dior. She would go to any lengths to sideline the other brands which were more to my liking. But when you visit such a shop, you're in search of guidance, not to be coerced into purchasing Dior simply because there's a Dior sales representative present. This sensation of being driven and manipulated rather than being offered genuine advice, will steadfastly deter me from ever stepping foot in this Paris 8 store again, and likely dissuade me from purchasing Dior products in the future. I've not even mentioned the somewhat inflated prices and the requirement to provide my personal information for a loyalty card, which comes with the necessity to pay the correct price, which I naturally declined. Is it too much to ask for the pricing to be accurate from the onset? This experience has left an indelible mark on my perception of the brand and its sales tactics. It's one thing to promote and push your products, but forcing customers to buy something they don't necessarily want or need is a business practice I find distasteful. While I understand the necessity for competition in the retail industry, this seemingly aggressive approach has left me disillusioned. I'm not against Dior as a brand, it might very well be a great fit for some, but for me, it's important to feel valued as a customer and not just a walking wallet. The entire experience felt more like a battle of wills rather than a pleasant shopping trip, which was not what I had anticipated. As a customer, I seek honest advice, not a pushy sales pitch. Unfortunately, this was not the case during my visit to this Paris 8 branch. I believe if a product is of high quality, it should be able to sell itself without any need for persistent pushing from sales associates. From now on, I'll be more cautious about where I shop, and I'll certainly think twice before considering Dior again.

Date of experience: July 14, 2024