Charlotte Brown

The shopping establishment is superb

The shopping establishment is superb, yet the customer assistance could certainly use some enhancement. I've been a regular patron, however, the provided assistance is substandard on each visit. July 2024 Update There's a noticeable shift in the personnel now. Maky was indeed very supportive in managing a sizable request. To further elaborate, this particular store has always been a personal favorite due to its wide variety of products, competitive prices, and convenient location. Despite these positives, the one area where the store has consistently fallen short is in its customer service. As a regular customer, I've had the unfortunate experience of consistently encountering poor service on my visits. The store's management has apparently recognized this issue and taken steps to address it. The most noticeable change has been in the staffing. The addition of new staff members like Maky has made a significant difference. Maky, in particular, has stood out due to her helpfulness and dedication to customer satisfaction. She recently assisted me with a large order, coordinating all the details meticulously to ensure a smooth transaction. This kind of service was previously lacking in the store, and I'm hopeful that it's a sign of more positive changes to come.

Date of experience: May 13, 2024