Michael Strongman

This establishment is not particularly

This establishment is not particularly welcoming towards international clientele. Throughout the year, I find myself in Luxembourg approximately four to five times, and during each visit, I inevitably make my way to the city's Concorde and ici Paris xl. The lady who is employed there seems incapable of providing any sort of explanation or assistance, and her demeanor is rather unpleasant. Moreover, I must also mention that the lack of customer service is quite astounding. Despite being a frequent visitor, I'm often left feeling disappointed with the level of care extended to me. It's as if the establishment doesn't value its international customers, which is quite disheartening. Furthermore, the experience with the female employee at the mentioned locations has always been underwhelming. It seems as though there's a significant communication gap or perhaps just a lack of willingness or effort on her part to explain things properly. Additionally, her attitude leaves a lot to be desired. She appears indifferent, if not downright rude, which significantly impacts my overall impression of the service provided by these establishments. It's a shame that such a lack of courtesy can mar the experience of visiting these otherwise enjoyable locations in the city of Luxembourg. The staff's inability to adequately attend to foreign customers is a glaring issue that needs to be addressed.

Date of experience: June 11, 2024