William Brown

An awful ordeal

An awful ordeal, they failed to deliver on the initial attempt and it's probable that they will once again miss the delivery scheduled for tomorrow as I'm yet to receive an email confirmation regarding the rescheduled delivery that I was assured of over the phone. I squandered an entire day working from home and numerous hours on the phone, anticipating a response from their extremely poor customer service. They failed to reach out to me in any manner and did not respond to multiple emails I dispatched seeking assistance. Let's wait and see if, at the very least, they will reimburse me the money I spent. Moreover, it's becoming increasingly frustrating dealing with their lack of professionalism and disregard for customer satisfaction. It's clear that their focus is not on providing quality service but rather on making a profit. To add insult to injury, they have shown no remorse or even acknowledgement of their slip-ups. The level of incompetence displayed is quite astonishing. I am left feeling neglected and unimportant as a customer, which is a terrible business practice. I certainly hope they will rectify the situation in a timely manner, as it is only fair to expect at least a minimal level of efficiency from a service provider. I am anxiously waiting to see if they will at least return my hard-earned money, after having taken so much of my valuable time and energy. In conclusion, it's a bitter pill to swallow, and one that I hope will serve as a warning to others considering their service. It's a deeply unsatisfactory experience that has left me feeling quite aggrieved.

Date of experience: April 07, 2024