Oliver Thompson

My documents

My documents, which included my inheritance certificate, death certificate, as well as my authenticated passport and its translated version from German into English, were received by them. However, they declined to provide a response to my petition. They took an excessively long period to return my documents, and during this process, my certified passport was misplaced. I've reached a point of exhaustion and frustration. Moreover, their inefficiency has not only caused a delay but also created a significant hindrance in my proceedings. The absence of my authenticated passport has further aggravated the situation, causing me a great deal of inconvenience. The entire ordeal has been incredibly taxing, leaving me utterly drained and overwhelmed. Despite my clear and comprehensive submission, which involved a considerable effort on my part to gather all the required certificates and ensure their proper translation from German into English, they demonstrated a lack of cooperation. They held onto my documents for an extended time, far beyond what would be considered reasonable or necessary. Their refusal to provide a satisfactory response to my request, despite having all the necessary paperwork, exhibits a lack of professionalism and efficiency. This has been a highly strenuous experience for me, and I am utterly exasperated with the entire situation. It's been an excessively long and tiring process, and I am completely worn out.

Date of experience: March 26, 2024