David Soares

They commit orally to dates but do not

They commit orally to dates but do not respect them and you say yes but in the contract it is written that it is modifiable. The dates change 3 days before by email and they tell you that if it does not suit you you can cancel but it is 50% to pay and if you cancel tomorrow it will be 100%. Either way you are trapped because it is impossible to find a mover in 2 days and they know it well. I also got contacted by email the night before the move for an unpaid invoice... which I had paid! The staff contacted by telephone are in bad faith, liars and even more unpleasant. The only responses I received to my complaint emails were not even signed... I still give it 2 stars because the movers on the ground were very careful, friendly and reassuring about the conditions of the move. Vaglio's past reputation is clearly no longer present at the commercial/administrative level, not sure that the field staff can maintain it alone for long. D.S.

Date of experience: November 09, 2024