Matthew Richardson

Asserting themselves as professionals

Asserting themselves as professionals, they somehow misplaced my initial agreement. Astonishingly, they managed to discover it after quite a few days. There is a harsh issue regarding communication between their various teams and with their clients! The supervisor forwarded me a revised contract, which was utterly incomprehensible, suggesting that I am required to pay an increased amount every month, with the tire services surprisingly excluded. I strongly discourage engaging with them!! Adding more to the situation, the whole process was chaotic and disorganized. The level of professionalism was far below acceptable standards. The provision of service was extremely disappointing and fell short of expectations. This is a clear indication of a lack of efficient managerial skills and poor customer service. It's an utter disappointment to see such a mishandling and the lack of proper communication. The contract amendment seemed arbitrary and lacked clarity. It was as if they were imposing an additional financial burden on me without any prior discussion or warning. It was a clear demonstration of poor business ethics and customer service. I was left with the impression that they were only concerned about extracting more money while providing less service, which is obviously a bad business practice. In light of these issues, I would strongly advise against dealing with this company. Their lack of professionalism and disregard for customer satisfaction is alarming. It's simply not worth the stress and potential financial loss. Therefore, I would emphatically caution anyone considering their services to reconsider. You may end up paying more for less, as I did.

Date of experience: July 03, 2024