Nicholas Edwards

I bought my wife three rings from

I bought my wife three rings from Pomellato over the last few years. Soon after buying the first ring the stone came loose during warranty and I was told I would have to pay to fix it. I thought I was just unlucky so remained a faithful customer. Recently, after normal/careful usage (never worn at home or to do any kind of manual tasks), all three rings had different issues: one loose stone, the band of one ring snapped and another had a fractured stone. We took them back to the store and were told that these are fragile rings and that the damage is due to inappropriate usage. This is at odds with the statement on the “product care” page of the Pomellato website “Every Pomellato jewel is made to be worn every day and on every occasion”. We were also told that my wife should not even wash her hands with the rings on. Pomellato is judge and jury, declaring all damage due to “inappropriate usage” (even in the case of the most obvious sign of poor quality: the band of the ring breaking) and exonerating itself of any responsibility before making us pay to fix the rings. I conclude that these a poor quality products compounded by poor customer service.

Date of experience: October 16, 2024