Samantha H

Frequently

Frequently, they possess extended delivery durations. My pizza took more than sixty minutes to arrive and was frigid since the driver appeared to have collected it, but presumably, my order was the last to be delivered. The system for tracking the driver's location is far from accurate. It's regrettable because they have a wide variety of eateries at their disposal. I am hopeful that they will be able to resolve these problems. Moreover, the lack of timeliness in their service leaves much to be desired. This is not helped by the fact that the real-time tracking provided for the delivery personnel is not reliable, causing further frustration. The unfortunate thing is, they have a broad range of restaurants to choose from, which is a commendable aspect of their service. However, the niggling issues related to delivery are a dampener. One would expect that they'd get a grip on these challenges sooner or later, given that they are in a competitive market. It's indeed unfortunate that such a service, which boasts a great variety of food choices, is marred by these operational issues. It's my sincere hope that they will eventually iron out these kinks and improve their service.

Date of experience: March 30, 2024