Reviews

Review of Goosty

Made an order for a meal

Made an order for a meal, with an estimated delivery time of approximately 30 minutes. However, after a prolonged waiting time of two hours, there was still no sign of our order. I took the initiative to reach out to them after the initial hour had passed, and their response was that one of their delivery personnel's vehicle had unexpectedly broken down. Subsequently, I inquired about a potential new estimated time of arrival for our order, but was met with silence. I also posed a question regarding how they were planning to ensure that our food would arrive still warm and fresh, but this too was met with no response. Eventually, even after two hours had passed and our food was still not in our possession, I had to inform them to abort the mission and cancel our order. It was impossible for us to predict how much longer we would have had to wait. To add insult to injury, there was no communication on their part about any potential compensation or how they planned to rectify the situation. All in all, this was a very disappointing and frustrating experience that left us hungry and dissatisfied. In the future, I hope they will learn from this and ensure they have contingency plans in place to prevent such incidents from happening again.

Date of experience: March 11, 2024