These individuals are truly remarkable. They are not just the top-notch store in the metropolitan area, but also transcend national boundaries. My residence is 30 kilometers away, located in a different country, but still, I would prefer undertaking the entire journey to reach this place, rather than halting at any other store en route. The personnel there are all exceedingly warm, amicable, and well-informed. Not a single time have I experienced substandard reception or service. Irrespective of whether it's a major repair or a minor adjustment, they have consistently put forth their utmost efforts to assist (even before I became a regular customer). You can confidently step in without any second thoughts, I cannot endorse it sufficiently! Adding to this, their commitment to customer satisfaction is truly commendable. They take the time to understand each customer's unique needs and preferences, offering personalized solutions that hit the mark every time. Plus, their product range is extensive, meaning that you're sure to find exactly what you're looking for. Moreover, they have an extremely professional approach, maintaining impeccable standards in every aspect of their operation. Their dedication to excellence is clearly evident in the quality of their work and the level of customer service they provide. Whether you're a seasoned shopper or a first-time customer, you'll be treated with the utmost respect and courtesy. In addition, their pricing is fair and transparent, which is a refreshing change in an industry often characterized by hidden costs and misleading practices. They believe in providing value for money, ensuring that you get the best possible deal without sacrificing quality. Overall, their exceptional service, high-quality products, and commitment to customer satisfaction make them stand out from the crowd. If you're looking for a shopping experience that's second to none, then look no further than this store. Once you've tried their services, you'll never want to shop anywhere else.

Date of experience: August 30, 2024

My experiences with this particular store have been quite varied. Just three weeks prior, I purchased a bicycle from this establishment and was provided with exceptional customer service. The staff member who assisted me was not only affable but also highly informed. This left me with a positive impression of my transaction and I continue to be completely satisfied with my bicycle. However, upon revisiting today and enquiring from a different staff member about the availability of a compact first aid kit, his reaction was rather dismissive. He stated emphatically that they would never carry such an item, that they were actually prohibited from doing so, and advised me to seek it out at a pharmacy. This was his stance despite me clarifying that it wasn't a pharmaceutical product and that I had seen similar items being sold in other cycling stores. This encounter left me feeling somewhat belittled due to his demeanor. Immediately after, I headed over to Goedert, located in Hollerich, where I was able to find one (refer to attached images). This leads me to believe that the quality of service you receive at this store is largely dependent on the particular staff member you interact with. Overall, my experiences at this shop have been a mixture of both gratifying and disappointing encounters. My initial visit was marked by excellent customer service, where the staff member was not only very approachable, but also well-versed in the products. I departed feeling confident in my purchase decision and I continue to be quite pleased with my bicycle. On the other hand, during my recent visit, I was met with a dismissive attitude from another staff member when I inquired about a compact first aid kit. Despite my explanation that it was not a medicine but a commonly found item in bicycle stores, he adamantly stated that they would never stock such an item, and even suggested that I try a pharmacy instead. This encounter left me feeling somewhat undermined by his condescending attitude. Following this, I promptly visited Goedert in Hollerich, where I successfully found the item (with photos attached for reference). Hence, I have come to understand that the level of service here is largely dependent on which staff member you happen to interact with on any given day.

Date of experience: July 30, 2024

The top-tier bicycle store/service I have ever had the pleasure to visit. My comrade and I encountered a grave technical complication during our bicycle journey; the derailleur handler of his bike broke into two. We visited every bicycle store in Luxembourg, but to no avail, and even here, none of the components matched his bicycle. However, the staff suggested taking a handler that was most alike and adjust it to fit by filing it. Consequently, they rescued our journey and did not even demand any compensation for the additional labor. They are simply the most exceptional individuals. To expand upon this, our search for a solution to our mechanical issue was filled with disappointment until we came across this particular bike shop. The situation was far from ideal, especially as we were touring Luxembourg, a place known for its picturesque landscapes and cycling routes. It was a downer that my friend's bike had to suffer such a misfortune. The derailleur handler, an essential component for smooth and efficient riding, was split in two, rendering his bike practically useless. We had a sense of urgency to fix the bike, so we decided to explore every bike shop that we could find in Luxembourg. Much to our dismay, none of them had the specific part that was needed for my friend's bike. Even at this shop initially, the exact part was not available. However, the staff's quick thinking and resourcefulness came as a pleasant surprise. They suggested an ingenious solution - take a similar handler and file it down to match the specifications of the broken one. This act of going beyond their regular duties to aid us was truly commendable. They worked diligently to ensure that the handler fitted perfectly and did not seek any additional payment for their extra effort. They were highly professional, kind-hearted, and generous, embodying the spirit of excellent customer service. Their help not only saved us from potential despair but also allowed us to continue our tour. We were touched by their genuine concern and assistance, making them, in my eyes, simply the best people one could find in a bike shop.

Date of experience: May 24, 2024

I made a payment of EUR 2,000 to purchase a bicycle. Fast forward five months later, after approximately 10 to 15 cycling excursions, the pedals of the bike fractured abruptly in the midst of a downhill journey. I was thrown off balance and found myself perilously near to moving vehicles. By a stroke of luck, I managed to avoid ending up beneath the tires of an automobile. Subsequently, I returned the defective bicycle to the retail outlet from where I had purchased it and requested a repair service. The employees there reacted as if it was a normal occurrence. There were no expressions of regret or apologies, just the usual business routine. Now, I am stuck in a situation where I have to wait for an indefinite period until the bicycle is fixed. According to them, the blame does not lie with them but with the supplier who provided the bike. To reiterate, I expended EUR 2,000 on a bicycle that malfunctioned almost instantly. Interestingly, there are bicycles available for as low as EUR 200 that operate flawlessly for a decade without encountering any technical glitches. It is utterly disappointing and raises questions about the quality of the product that I received despite paying a significant amount. It's an unfortunate incident that has left me frustrated and questioning my decision. Hopefully, the repair will be done soon, and this issue will be a thing of the past.

Date of experience: April 15, 2024

These gentlemen salvaged my journey! My chainring malfunctioned and no retail outlet was willing to source a substitute, except this particular establishment. All the restorations were executed with a level of meticulousness that I had not previously encountered in the Netherlands. Moreover, the quality of service offered by these individuals was not only impressive but also praiseworthy. Their attentiveness to detail and commitment to customer satisfaction set them apart from other establishments I had previously visited. They went above and beyond to ensure that my needs were met and that I was able to continue my journey without any further complications. Their approach to problem-solving was also commendable. Instead of dismissing my issue as too troublesome to deal with, they readily accepted the challenge and worked tirelessly to find a solution. This demonstrated a level of dedication and professionalism that was truly inspiring. In addition, the atmosphere in the shop was very welcoming and friendly. The staff made sure that I felt at ease while waiting for the repairs to be completed. They were very communicative and kept me updated on the progress of the work. In conclusion, my experience with this shop was truly remarkable. Thanks to their exceptional service, my trip, which could have easily been ruined, was saved. I cannot express enough how much I appreciate their efforts and would highly recommend this place to anyone in need of a reliable and efficient repair service.

Date of experience: April 13, 2024