John Smith

Our purchase was an 80kg glass coffee

Our purchase was an 80kg glass coffee table that has the stability of crumbly biscuits at its corners and can't bear a weight exceeding 10 kg. It also tends to tremble like a parched leaf caught in a breeze. It's one aspect that Roche Bobois created this piece, and I can visualize homes that could accommodate it. However, what I'm unable to comprehend is how the vendor could sell us such an item knowing we have a young child at home? By the way, the table goes by the name Quartet! I would advise avoiding this product unless your residence resembles a museum. Roche Bobois, I relayed my grievance, invoice, and all relevant particulars a fortnight ago... it's astonishing that you're still unable to locate them! Don't feign interest. You showed no concern when we voiced our dissatisfaction previously, and now you're pretending as though you're unable to unearth the specifics. Additionally, one might ponder as to why a reputable company like Roche Bobois would even produce such a fragile piece of furniture. I can't help but think that there might be a handful of households that can handle such a delicate object, but for the majority of families with kids, especially toddlers, it poses a significant risk. The vendor's lack of judgement in selling us this table, named Quartet, is equally baffling. My advice to potential customers would be to avoid this product unless you reside in a carefully curated museum-like environment. Moreover, Roche Bobois, I sent you all the relevant information related to my complaint, the purchase invoice, and other necessary details two weeks ago. It is rather surprising and quite frankly, disappointing, that you are still unable to locate them. Please, don't feign empathy now. Your lack of concern was quite evident when we brought up our issues the last time. Now, pretending as if you are unable to find the details is just adding insult to injury.

Date of experience: September 04, 2024