We were compelled to endure a wait of over 45 minutes to receive our meal, while individuals who arrived later than us were catered to ahead of us with the IDENTICAL cuisine we had requested. Upon inquiring about the irregularity, a number of waitstaff members expressed their apologies, however, the supervisor leaned in and initiated a conversation in an impolite manner, showing no regard for us whatsoever. This type of conduct towards patrons is entirely inexcusable. I would assign it 0 stars if I were able to do so. It was indeed a profound letdown. Furthermore, this incident left a bitter taste in our mouths, as we expected a level of service that was clearly not delivered. The lack of professionalism displayed by the manager was extremely off-putting and has significantly impacted our perception of the establishment. The disrespect we experienced was not only unprofessional but also completely uncalled for. This was a dining experience we would not wish upon anyone. It's regrettable that I'm unable to rate this experience lower than one star. It was a thoroughly disheartening experience.

Date of experience: August 07, 2024

The cuisine offered is substantial, with the cost being reasonable and the personnel being amiable. The establishment comes across as a typical Italian eatery. Nonetheless, it serves as a suitable selection if you find yourself in the vicinity of the shopping complex. Numerous seating arrangements can be found on the lower level (the restaurant is situated on the first level below ground). They are open to both cash and card transactions. Additionally, the ambiance of the place is quite charming, reflecting a traditional Italian setting. The menu is quite diverse, offering various Italian favorites from different regions. The restaurant also boasts a robust selection of wines, perfect for pairing with the meals. The service is efficient, with the staff going out of their way to ensure that your dining experience is enjoyable. The establishment also makes for a great spot for casual dining, with its relaxed and cozy atmosphere. Whether you're stopping by for a quick lunch during your shopping spree or seeking a place to unwind in the evening, this restaurant is an ideal choice. The convenience of its location within the shopping center further adds to its appeal. In summary, this is a decent Italian restaurant offering good value for money, with the added benefit of an enjoyable dining experience.

Date of experience: July 04, 2024

Terrible customer service, it has taken over 40 minutes and counting (still in queue) to receive our order of 3 cheeseburgers. We requested updates on our order twice, but the person in charge showed an immense lack of respect. This is certainly our last visit here. One of the waitresses did offer an apology (even though she was not at fault) but the manager's behavior was incredibly insolent and he spoke to us in a very derogatory manner. To add to this, the establishment's lack of organization and coordination was quite evident. It was extremely disappointing to see how a reputed food outlet could have such a lack of control over its operations. The fact that our simple order of cheeseburgers took an excessive amount of time was a clear indication of their inefficiency. Moreover, the insolence shown by the manager was the epitome of unprofessional behavior. The manner in which he communicated with us was not just disrespectful but it was also filled with arrogance and disdain. He seemed completely indifferent to the inconvenience caused to us. Furthermore, the apology from the waitress, even though she was not to blame, was a small consolation. It was a reflection of her professionalism, unlike the manager's. But the manager's rude behavior and crude remarks towards us overshadowed her efforts. The manager's attitude left a bad taste in our mouths, figuratively and literally. All in all, it was a very unpleasant experience and we definitely won't be coming back here again.

Date of experience: June 14, 2024

Our patience was severely tested as they kept us in anticipation for over 45 minutes for our meal. They even catered to multiple individuals who arrived subsequent to us, with identical dishes to what we had requested. The absence of due regard is completely intolerable. Their blatant disregard for our time and value was more than evident. This form of service and treatment is not just disrespectful but is also absolutely inexcusable. Additionally, the restaurant's apparent nonchalance and lack of consideration for our situation was not just frustrating but also extremely disappointing. The audacity to serve others who had arrived after us, the same dishes that we had been waiting for, was baffling. Such behavior not only questions the establishment's credibility but also its overall customer service ethos. This lack of respect for customers, in what is ostensibly a customer service-oriented industry, is absolutely unacceptable. It's disheartening to realize that our presence and patronage were not valued, and that our satisfaction was not a priority. It's crucial for businesses, especially those in the service sector, to understand and practice the basic principles of respect and courtesy. This incident has certainly left a sour taste in our mouths and tarnished the image of the establishment. It's a stark reminder of the importance of treating customers with the dignity and respect they deserve.

Date of experience: April 23, 2024

An Italian eatery, ingeniously nested in the subterranean level of a bustling shopping complex. The staff were not only congenial but managed to maintain an impressive speed in their service, even during peak hours when all seats were occupied. The culinary offerings were commendable. However, one may find the pricing slightly on the steeper side. For instance, a modest half-liter bottle of water was priced at €5.80, which can be deemed a bit extravagant. Similarly, a serving of Picon Biere was priced at €8, which may seem a little steep for some. Despite the higher than average prices, the overall experience was quite enjoyable. The atmosphere of the restaurant was warm and inviting, the food was flavorful and the staff's attentiveness added to the pleasant dining experience. The ambiance of the place was enhanced by the tasteful décor and soft background music, creating an environment that was both comfortable and stylish, making it a wonderful place for a date night, a business lunch or a family gathering. The variety of dishes on offer was broad enough to cater to different tastes and dietary requirements, with a range of vegetarian, vegan and gluten-free options available. In addition, the restaurant also offered a decent selection of wines and other beverages to complement your meal. The restaurant, despite its location in a shopping center basement, managed to create a cozy and intimate atmosphere, making it a hidden gem in the heart of the shopping complex. Although the prices might be a bit high, the quality of the food and the overall dining experience make it worth a visit.

Date of experience: April 04, 2024