5 total
Benjamin Mitchell
My encounter was profoundly disheartening. We planned to have our midday meal at approximately 12:30 PM in the afternoon. We opted for a lunchtime buffet. Regrettably, the available options were non-existent. All the serving stations were entirely barren. We found ourselves waiting for a good 60 minutes, and there was a negligible amount of food that was replenished during this time. The lack of professionalism was strikingly evident, and the service provided was exceptionally substandard. In fact, the situation was so dire that it verged on being laughable, had it not been for the sheer disappointment that washed over us. The level of indifference and lack of attention to the customers' needs was palpably disturbing. It was as if the establishment had completely given up on maintaining any semblance of decent service. We were left bewildered, hungry and deeply dissatisfied. Moreover, the complete disregard for timely service was mind-boggling. It was not as if we had arrived at an off-peak hour. On the contrary, we were there right in the middle of lunchtime, yet it seemed as though we were invisible to the staff. This was not just a case of poor service, but a blatant disregard for the basic principles of hospitality and customer satisfaction. This was a clear display of unprofessionalism at its peak. The level of service was not just bad, it was horrendously atrocious. It was a letdown of epic proportions that left us feeling utterly disgusted and completely turned off. This was not what we had expected or signed up for when we decided to have our lunch at this establishment. Overall, it was a profoundly disappointing experience that left a bad taste in our mouths, both literally and metaphorically.
Date of experience: July 27, 2024
Rebecca Smith
I found the overall experience to be rather excellent, the personnel were exceptionally proficient and the delivery of the food was incredibly swift. The chicken fried rice, in particular, was an absolute delight for my palate, which I savored immensely. I have to mention that the service was not only efficient but also incredibly courteous, making the dining experience even more enjoyable. The quickness with which the food was served was a pleasant surprise and added to the overall positive impression. However, my utmost favorite was the chicken fried rice. Its taste was a delightful explosion that satisfied my hunger and left me craving for more. I must say, I relished it profusely and I can't wait to have it again.
Date of experience: July 21, 2024
John Doe
The eatery has undergone a recent refurbishment, presenting a contemporary and atmospheric persona. When we embarked on our visit during twilight hours, the establishment was surprisingly unoccupied. The customer service was commendable and amiably offered. The cuisine was passable, with the eggplant casserole, which was prepared in a unique manner, being of note, although its flavor was rather mediocre. In a nutshell, the restaurant was satisfactory, but lacked any distinctive qualities. To add more detail: Upon entering the restaurant, we were immediately struck by its stylish design. The dark wood tables, paired with sleek metal chairs, gave a feeling of modern elegance. Soft, ambient lighting cast warm shadows around the room, creating a cozy yet sophisticated atmosphere that was very inviting. Despite our evening visit, we noticed that the restaurant wasn't bustling with the usual dinner crowd. It was a quiet evening, and the lack of other patrons gave our dining experience a more intimate feel. The staff members were cordial and attentive. They greeted us with warm smiles and ensured we felt comfortable throughout our dining experience. Their service was prompt and efficient, which added to the overall pleasant experience. The menu offered a varied selection, but we found the food to be merely adequate. The eggplant hotpot, a dish we had high hopes for, was cooked in a unique style that piqued our interest. However, the taste didn't quite live up to our expectations. It wasn't bad, but the flavor was quite average, lacking the depth and complexity we were hoping for. In sum, the restaurant offered a pleasant dining experience with its modern ambiance, friendly service, and unique dishes. However, the food could have been more impressive. While the experience wasn't regrettable, the restaurant didn't stand out as anything exceptional. It was simply an acceptable establishment for a casual evening meal, nothing more, nothing less.
Date of experience: May 07, 2024
George Smith
The food served is incredibly delicious and the prices are reasonably fair. Should I find myself back in Luxembourg in the future, I wouldn't hesitate to pay another visit. The unique blend of flavors in each dish is a testament to the skill of the chefs, truly a culinary delight. The balance between the quality of the food and the affordability of the prices is commendable. It's a clear indication of their commitment to providing excellent food without overcharging their customers. Additionally, the ambiance of the place adds to the overall dining experience. It's comfortable and cozy, perfect for a relaxing meal. The staff is also friendly and accommodating, further enhancing the enjoyment of the meal. The establishment is well-maintained and clean, showing their dedication to customer satisfaction. Despite the many options available, choosing to dine here is a decision that I don't regret and would gladly repeat. The food, service, and reasonable prices are a combination that's hard to resist. If ever I find myself back in Luxembourg, paying a return visit to this place would definitely be on my agenda. The memories of the delicious food and enjoyable experience are something I look forward to reliving.
Date of experience: April 08, 2024
Elizabeth Thompson
We arrived approximately at noon for a buffet meal and found that a majority of the serving stations were devoid of food, with the personnel seeming indifferent to replenishing the meal options. Considering the price tag of €18 for an adult and €12 for a toddler, the value for money is seriously lacking. The meals are served cold and it gives the impression of being cooked from a frozen state rather than freshly prepared. The staff members are generally lacking in professionalism, with the exception of one individual who made a commendable effort to converse in English. Overall, it was a disappointing experience. We could have sourced superior culinary options in Luxembourg for the same expenditure. Additionally, it is crucial to mention that the atmosphere of the restaurant did not make up for the lackluster food. The ambiance was lackluster, with no background music to create a lively dining experience. The service was not prompt, and we had to wait a considerable amount of time before our needs were attended to. The establishment also did not seem to have a proper system in place for catering to the customers, adding to the chaotic environment. The lack of variety in the buffet spread was also a letdown. The items on offer were mundane and lacked the flair one would expect from a buffet of this price range. The dessert section was particularly disappointing, with a limited selection of uninspiring options. In terms of hygiene, the restaurant left much to be desired. The cleanliness of the tables and cutlery was questionable, adding to our overall dissatisfaction. In conclusion, our visit to this establishment was less than satisfactory. We had higher expectations, especially given the location and price. For the same amount, we could have enjoyed a far superior dining experience elsewhere in Luxembourg.
Date of experience: March 26, 2024